AW88 Privacy Policy — Our Commitment to Protecting Your Data

Welcome to the Privacy Policy aw88. We understand that your trust is the most valuable asset we hold. This document is provided to give you a clear and transparent overview of how the platform aw88 — which can be accessed at aw88.bar — handling your personal information from the moment you browse our website through to becoming an active member.

This Privacy Policy covers all services provided by aw88, including the main website, mobile app, and any related platforms operating under the brand aw88. By using any of our services, you acknowledge that you have read, understood, and agreed to the terms stated in this document.

If you are under 18 years of age, you are not permitted to use the platform aw88 and as such no personal data should be collected from you through this platform. Should we discover data collected from a minor, we will delete it immediately.

aw88 only collects information that is strictly necessary to provide you with a safe, seamless, and accurate service. There are two main categories of information we collect:

A. Information You Provide Directly

• Full name as stated on your MyKad or passport.
• MyKad number or passport number for identity verification (KYC) purposes.
• Date of birth to verify that you meet the minimum age requirement.
• An active email address for account communications and notifications.
• Mobile phone number for two-factor authentication and support communications.
• Bank account or eWallet details registered for deposit and withdrawal purposes.
• Identity document photos and verification selfies for the full KYC process.

B. Information Collected Automatically

• Your IP address and network information when you access the platform.
• Device type, operating system, and web browser version used.
• Activity log data including login times, games played, and bets placed.
• Cookie data and similar tracking technologies — full details provided in Section 5.
• General geolocation information based on IP address (not precise GPS location).

All information we collect is used responsibly and only for legitimate purposes. Below is a complete list of the purposes for which your personal data is used on the aw88:

• Account management: To create, verify, and securely manage your member account.
• Transaction processing: To process deposits, withdrawals, and all financial transactions accurately and promptly.
• Identity verification (KYC): To verify that every member meets the age eligibility requirement and to prevent identity fraud.
• Fraud prevention: To detect and prevent suspicious activity, money laundering, and platform abuse.
• Customer support: To provide accurate and effective assistance when you contact our support team.
• Service communications: To send important account-related notifications such as transaction confirmations and security alerts.
• Marketing communications: To inform you about the latest promotions and offers — only if you have opted in to receive such communications.
• Platform improvements: To analyse usage patterns and continuously improve the overall user experience.
• Legal compliance: To fulfil the reporting and regulatory requirements set by the relevant authorities.

aw88 does not sell or trade your personal data to any third party. However, in certain limited situations, we may need to share some of your information with the following parties:

• Payment service providers: Transaction information that must be shared with your bank or eWallet provider to process your deposits and withdrawals.
• Game software providers: Minimum game data required by third-party software providers to ensure games function correctly.
• Identity verification services: KYC data shared with approved third-party verification services for document checking purposes.
• Competent authority: When required by law or under a valid court order, we will disclose the necessary information.
• Business transfers: In the event of a merger, acquisition, or asset sale, member data may be transferred to the new entity with prior notice to members.

All third parties we work with are required to comply with data protection standards equal to or higher than our own, and they are not permitted to use your data for any purpose other than what has been agreed upon.

Platform aw88 uses cookies and similar tracking technologies to enhance your browsing and service experience. The types of cookies we use are as follows:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled.
• Preference Cookies: Storing your personal settings such as language preference and display theme.
• Analytics Cookies: Helping us understand how members use the platform so we can make meaningful improvements.
• Marketing Cookies: Used to display relevant promotions to you. You may decline these cookies without affecting the core functionality of the platform.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform aw88.

aw88 continuously invests in the latest security infrastructure to ensure your personal data is always protected. The key security measures we implement include:

• High-level data encryption using 256-bit TLS/SSL protocols for all data transmissions.
• Intrusion detection and prevention systems (IDS/IPS) operating 24/7.
• Two-factor authentication (2FA) for access to member accounts and internal admin panels.
• Regular security audits conducted by independent third-party cybersecurity experts.
• Passwords are stored using secure hashing algorithms — we never store passwords in plain text.
• Strict data segregation between development, testing, and production environments.

While we take all reasonable precautions, no system in the world can guarantee one hundred percent security. Therefore, you also play an important role in keeping your account secure by using a strong password and never sharing your login credentials with anyone.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a member aw88 have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team via email at [email protected] or via Live Chat on the platform. We will process your request within 14 business days.

aw88 does not retain your personal data longer than necessary. Data retention periods are determined based on the original purpose of collection and applicable legal requirements:

• Active account data: Retained for the duration your account is active and up to 7 years after account closure for audit and legal compliance purposes.
• Financial transaction data: Retained for a minimum of 7 years in line with financial reporting requirements under Malaysian law.
• KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by authorities.
• Support communication logs: Retained for 2 years for reference and service improvement.
• Analytics cookie data: Retained for no more than 13 months from the date of collection.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked back to your identity.

Platform aw88 may contain links or integrations with third-party services such as payment providers and game software providers. Please note that this Privacy Policy applies only to the aw88 and does not cover the privacy practices of those third-party websites or services.

We recommend that you read the privacy policy of each third party you deal with directly, especially when making payments through external payment portals. aw88 is not responsible for the privacy practices or content of third-party websites.

aw88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform enhancements. When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying a clear notice on the platform's home page for a minimum of 7 days.
• Sending notifications via registered email for material changes that directly affect your rights.

Continued use of the platform aw88 after the updated Privacy Policy takes effect will be considered your acceptance of those changes. It is your responsibility to review this page periodically.

If you have any questions, concerns, or complaints regarding how aw88 manage your personal data, we strongly encourage you to contact us directly. Our privacy team is ready to assist:

• Privacy Email: [email protected] (include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 directly on the aw88 platform — the fastest way to get a response
• Target Response Time: 2 hours for Live Chat, 24–48 business hours for email

You can also visit the FAQ for answers to the most frequently asked privacy questions. For unresolved complaints, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible for the PDPA in Malaysia.